Sebastian Van Hemelrijck

高級支援工程師

SVH

關於

當系統深度與真實世界壓力重疊時，我通常能做出最好的工作。

我最擅長的情境，是技術模糊、營運壓力與客戶信任同時出現的時候。我喜歡把混亂的事故轉化成基於證據的診斷、更穩定的溝通，以及真正能留下來的改善。

專業摘要

Sebastian Van Hemelrijck

高級支援工程師 / Bay Area, CA

我的大部分職涯都在支援工程領域，但真正的工作不只是回覆工單。它更像是仔細閱讀系統、在事故升級時保持冷靜，並建立足夠清楚的上下文，讓正確的人因為正確的原因快速行動。

這也讓我一路走向根因分析、可觀測性、雲端工具、自動化，以及跨團隊問題解決。我喜歡貼近技術細節，但我同樣重視交接品質、溝通精準度，以及修正方案在緊急情況過後是否依然站得住腳。

在 Unily，我支援 Fortune 100 客戶處理生產事故、事故協調與全端除錯。更早之前在 Direct Commerce、Jotform 與 Ritam Technologies 的經驗，讓我在 API、前端排障、自動化、SQL、報表與版本支援方面建立更廣的範圍。現在我正更深入地往雲端、可靠性、高階支援與長期技術領導方向前進。

我希望這個網站與未來的支援介面能逐步擴展成多語言呈現，起點會是西班牙語、日語、韓語、簡體中文與香港繁體中文，讓不同受眾都更容易使用。

下載履歷開始聯絡

方向

I am moving deeper into cloud systems, SRE-oriented support, and technical leadership while staying grounded in hands-on troubleshooting, root-cause analysis, and the kind of cross-functional execution that keeps technical work practical under real pressure. That path also includes multilingual site support over time and selective consulting or 1099 work where clear ownership and operational depth are genuinely valued.

工作之外

Outside of work, 35mm photography and vintage restoration keep me close to craft, structure, and detail. I am drawn to quieter frames from places like Japan and the Oregon Coast, and to older machines like the Mercedes W124, Land Cruiser FJ80, and vintage motorcycles for the engineering behind them.

目前重點

貫穿其中的主線很一致：保持貼近系統、清楚理解故障模式，並留下比原先更可靠的結果。

Critical Incident Response

Leading high-severity issue handling with calm communication, strong evidence gathering, and disciplined execution.

Cloud and Observability

Deepening practical range across Azure, AWS, Datadog, Kibana, and related infrastructure tooling.

Automation and Reliability

Using scripting, dashboards, and better workflows to reduce escalation recurrence and improve operational efficiency.

經驗亮點

這種思維方式在實務中出現的地方。

Unily

Senior Support Engineer

September 2021 - Present

Resolved 200+ P1 incidents for Fortune 100 clients with 95% SLA compliance.
Reduced escalation recurrence by 20% using Datadog anomaly detection and proactive playbooks.
Cut engineering handoff time by 15% through stronger Azure DevOps bug reports and full-stack debugging.
Mentored 5+ junior engineers and authored 50+ knowledge base articles.

Direct Commerce

Support Engineer

March 2020 - September 2021

Implemented automated ticket triage scripts that reduced L1 workload by 30%.
Built Power BI dashboards for SLA reporting and executive visibility.
Partnered with engineering to integrate API error monitoring into CI/CD workflows.

Jotform

Support Engineer

October 2019 - April 2020

Solved 25+ complex front-end issues weekly across HTML, CSS, and JavaScript.
Introduced front-end performance profiling to catch regressions before release.
Helped containerize QA test environments, cutting setup time by 50%.

技能

橫跨支援、雲端、自動化與可觀測性的實戰能力。

Languages and Automation

PythonJavaScriptC++SQLPowerShellBash

Cloud and Containers

AzureAWSDockerKubernetesOctopus Deploy

CI/CD and DevOps

Azure DevOpsGitHub ActionsJenkinsGitLab CI

Observability

DatadogKibanaGrafanaELKPrometheus

學歷 & 證照

正式學習與真實生產經驗結合。

學歷

Bachelor of Science in Computer Science

Oregon State University

Expected 2026 / GPA 3.8 / Dean's List / SHPE Scholarship

Bachelor of Science in Economics

University of California, Santa Cruz

2019 / GPA 3.7

證照

Programming Fundamentals

Oregon State University

取得時間 Dec 2025

證書編號: 6bbb793f-48a1-4428-80a1-c9a36a46f8da

Skills: Object-Oriented Programming, Data Structures, and related core software engineering fundamentals.

Diagnose Code Performance Issues with Continuous Profiler

Datadog

取得時間 Nov 2024

證書編號: vrovoz7xjr

APM Monitors and Alerting

Datadog

取得時間 Nov 2024

證書編號: phus83rwnv

Introduction to Application Performance Monitoring

Datadog

取得時間 Nov 2024

證書編號: ekbupziqy2

ITIL v4 Foundation

AXELOS Global Best Practice

取得時間 Dec 2023 / 到期時間 Dec 2026

證書編號: GR671602980SV

Unily Certified Professional

Unily

取得時間 Jun 2023 / 到期時間 Jun 2028

個人層面

技術工作很重要，但並不是全部。

攝影、修復老機械，以及對克制設計的偏好，也會反過來影響我理解系統的方式：結構重要、細節重要，而節制通常比噪音更有力量。

Personal 01

Photography

35mm photography is the main creative thread: atmosphere, architecture, transit, and quieter travel studies from places like Japan and the Oregon Coast.

Personal 02

Vintage Restoration

Restoring and rebuilding vintage motorcycles and vehicles like the Mercedes W124 and Land Cruiser FJ80 as a hands-on way to study mechanical engineering, reliability, and systems thinking.

Personal 03

Design Restraint

A bias toward clear, premium, minimal interfaces and products that feel deliberate rather than ornamental.