高級支援工程師 / 灣區, CA

以根因分析、事故回應與系統深度為基礎的企業支援工程。

我是一名高級支援工程師，擁有超過 9 年處理複雜企業級事故的經驗，擅長定位根因，並協助工程、產品與營運團隊在遠端與跨職能環境中，從模糊狀態走向清晰行動。

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我對遠端全職職位保持開放，同時也會選擇性考慮顧問與 1099 合作，前提是支援深度、事故主導能力與跨團隊執行力真的重要。隨著時間推進，本站也預計擴展成支援西班牙語、日語、韓語、簡體中文與香港繁體中文的多語言呈現。

專業優勢

在複雜技術環境中保持冷靜執行。

實用的作品集應該呈現問題是如何被處理的，而不只是列出使用了哪些工具。

Strength 01

Root-Cause Analysis

Breaking down complex production issues into testable hypotheses, validated evidence, and actionable next steps.

Strength 02

Cross-Functional Problem Solving

Working effectively with engineering, product, and support teams to shorten time to resolution and improve handoff quality.

Strength 03

Client-Facing Technical Depth

Translating deep technical troubleshooting into clear communication for enterprise customers and internal stakeholders.

精選作品

圍繞可靠性、診斷能力與清晰溝通所構成的作品集。

這些專案旨在反映 Sebastian 背景中最有代表性的疑難排解、營運工具與系統化工作方式。

ConceptFocused on faster diagnosis and cleaner handoff paths.

Platform Observability Workbench

A support-facing internal workspace concept for correlating incidents, customer reports, and infrastructure signals in one deliberate operating surface.

Next.jsTypeScriptTailwind CSSObservability

Case Study Repository

PrototypeDesigned to reduce friction between technical and non-technical audiences.

Incident Communication Console

A placeholder product concept for streamlining stakeholder updates during active issues without sacrificing technical accuracy or operator focus.

ReactTypeScriptDesign SystemsOperations

Overview Demo

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技術重點

建立在企業支援、可觀測性與自動化之上。

履歷中最明確的一條主線，是橫跨事故、API、雲端系統與支援營運的務實問題解決能力。

Critical Incident Response

Leading high-severity issue handling with calm communication, strong evidence gathering, and disciplined execution.

Cloud and Observability

Deepening practical range across Azure, AWS, Datadog, Kibana, and related infrastructure tooling.

Automation and Reliability

Using scripting, dashboards, and better workflows to reduce escalation recurrence and improve operational efficiency.

Photography

更安靜的個人層面。

35mm 底片攝影是主要創作線索，也混合了一些數位作品。題材保持一致：安靜的旅途片段、建築、交通、天氣與氛圍。

Offshore rock formations and surf along the Oregon Coast.

Oregon Coast / 2025

Offshore Line

A wider coastal frame built around distance, open water, and the slower rhythm that makes the Oregon Coast such a consistent subject for me.

35mmCoastTravel

High-rise towers and clean vertical geometry in Tokyo.

Tokyo / 2025

Vertical Grid

Tokyo gives me the kind of structure I naturally gravitate toward: compression, symmetry, and architectural scale without a lot of noise.

JapanArchitectureTravel

Low cloud cover hanging over the Oregon Coast shoreline.

Oregon Coast / 2025

Cloud Shelf

This is the moodier side of the coast work: softer light, heavier weather, and long edges where land and water feel almost evenly weighted.

35mmCoastLandscape

目前這一版維持克制：結合真實題材、旅行線索與可展示的視覺研究，同時更完整的底片作品仍在整理中。

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