Sebastian Van Hemelrijck

高级支持工程师

SVH

关于

当系统深度与真实压力重叠时，我能做出最好的工作。

在技术不确定性、运营压力和客户信任同时存在的场景里，我通常表现最好。我喜欢把混乱的事故转化为基于证据的诊断、更冷静的沟通以及更持久的改进。

职业概况

Sebastian Van Hemelrijck

高级支持工程师 / Bay Area, CA

我的大部分职业经历都在支持工程领域，而真正的工作远不只是回复工单。它更像是仔细阅读系统，在事故升级时保持冷静，并创造足够清晰的上下文，让正确的人因为正确的原因快速行动。

这也把我带向根因分析、可观测性、云工具、自动化和跨团队问题解决。我喜欢贴近技术细节，但我同样在意交接质量、沟通准确性，以及修复方案在紧急情况结束后是否仍然成立。

在 Unily，我为财富 100 强客户处理生产事故、事故协调和全栈调试。更早之前在 Direct Commerce、Jotform 和 Ritam Technologies 的经历，则让我在 API、前端排障、自动化、SQL、报表和发布支持方面建立了更广的实践范围。现在我正进一步走向云、可靠性、高级支持以及长期技术领导力。

我希望这个站点以及未来的支持界面能够逐步扩展为多语言呈现，首先从西班牙语、日语、韩语、简体中文和香港繁体中文开始，让不同受众都能更容易使用。

下载简历开始沟通

方向

I am moving deeper into cloud systems, SRE-oriented support, and technical leadership while staying grounded in hands-on troubleshooting, root-cause analysis, and the kind of cross-functional execution that keeps technical work practical under real pressure. That path also includes multilingual site support over time and selective consulting or 1099 work where clear ownership and operational depth are genuinely valued.

工作之外

Outside of work, 35mm photography and vintage restoration keep me close to craft, structure, and detail. I am drawn to quieter frames from places like Japan and the Oregon Coast, and to older machines like the Mercedes W124, Land Cruiser FJ80, and vintage motorcycles for the engineering behind them.

当前重点

贯穿始终的主线很一致：贴近系统、清楚理解故障模式，并留下一个比原来更可靠的结果。

Critical Incident Response

Leading high-severity issue handling with calm communication, strong evidence gathering, and disciplined execution.

Cloud and Observability

Deepening practical range across Azure, AWS, Datadog, Kibana, and related infrastructure tooling.

Automation and Reliability

Using scripting, dashboards, and better workflows to reduce escalation recurrence and improve operational efficiency.

经验亮点

这种思维方式在实践中出现的地方。

Unily

Senior Support Engineer

September 2021 - Present

Resolved 200+ P1 incidents for Fortune 100 clients with 95% SLA compliance.
Reduced escalation recurrence by 20% using Datadog anomaly detection and proactive playbooks.
Cut engineering handoff time by 15% through stronger Azure DevOps bug reports and full-stack debugging.
Mentored 5+ junior engineers and authored 50+ knowledge base articles.

Direct Commerce

Support Engineer

March 2020 - September 2021

Implemented automated ticket triage scripts that reduced L1 workload by 30%.
Built Power BI dashboards for SLA reporting and executive visibility.
Partnered with engineering to integrate API error monitoring into CI/CD workflows.

Jotform

Support Engineer

October 2019 - April 2020

Solved 25+ complex front-end issues weekly across HTML, CSS, and JavaScript.
Introduced front-end performance profiling to catch regressions before release.
Helped containerize QA test environments, cutting setup time by 50%.

技能

覆盖支持、云、自动化与可观测性的实战能力。

Languages and Automation

PythonJavaScriptC++SQLPowerShellBash

Cloud and Containers

AzureAWSDockerKubernetesOctopus Deploy

CI/CD and DevOps

Azure DevOpsGitHub ActionsJenkinsGitLab CI

Observability

DatadogKibanaGrafanaELKPrometheus

教育背景 & 认证

正式学习与真实生产经验相结合。

教育背景

Bachelor of Science in Computer Science

Oregon State University

Expected 2026 / GPA 3.8 / Dean's List / SHPE Scholarship

Bachelor of Science in Economics

University of California, Santa Cruz

2019 / GPA 3.7

认证

Programming Fundamentals

Oregon State University

获得时间 Dec 2025

证书编号: 6bbb793f-48a1-4428-80a1-c9a36a46f8da

Skills: Object-Oriented Programming, Data Structures, and related core software engineering fundamentals.

Diagnose Code Performance Issues with Continuous Profiler

Datadog

获得时间 Nov 2024

证书编号: vrovoz7xjr

APM Monitors and Alerting

Datadog

获得时间 Nov 2024

证书编号: phus83rwnv

Introduction to Application Performance Monitoring

Datadog

获得时间 Nov 2024

证书编号: ekbupziqy2

ITIL v4 Foundation

AXELOS Global Best Practice

获得时间 Dec 2023 / 到期时间 Dec 2026

证书编号: GR671602980SV

Unily Certified Professional

Unily

获得时间 Jun 2023 / 到期时间 Jun 2028

个人侧面

技术工作很重要，但它不是全部。

摄影、修复旧机器，以及对克制设计的偏好，也会反过来影响我对系统的理解：结构重要，细节重要，克制通常胜过噪音。

Personal 01

Photography

35mm photography is the main creative thread: atmosphere, architecture, transit, and quieter travel studies from places like Japan and the Oregon Coast.

Personal 02

Vintage Restoration

Restoring and rebuilding vintage motorcycles and vehicles like the Mercedes W124 and Land Cruiser FJ80 as a hands-on way to study mechanical engineering, reliability, and systems thinking.

Personal 03

Design Restraint

A bias toward clear, premium, minimal interfaces and products that feel deliberate rather than ornamental.