高级支持工程师 / 湾区, CA

以根因分析、事故响应和系统深度为基础的企业支持工程。

我是一名高级支持工程师，拥有 9 年以上处理复杂企业级事故的经验，擅长定位根因，并帮助工程、产品和运营团队在远程、跨职能环境中从模糊状态走向清晰行动。

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我对远程全职岗位保持开放，同时也会选择性考虑咨询与 1099 合作，前提是支持深度、事故责任感和跨团队执行力真正重要。随着时间推移，本站也计划扩展为支持西班牙语、日语、韩语、简体中文以及香港繁体中文的多语言呈现。

专业优势

在复杂技术环境中保持冷静执行。

一个实用的作品集应该展示问题是如何被处理的，而不仅仅是使用了哪些工具。

Strength 01

Root-Cause Analysis

Breaking down complex production issues into testable hypotheses, validated evidence, and actionable next steps.

Strength 02

Cross-Functional Problem Solving

Working effectively with engineering, product, and support teams to shorten time to resolution and improve handoff quality.

Strength 03

Client-Facing Technical Depth

Translating deep technical troubleshooting into clear communication for enterprise customers and internal stakeholders.

精选项目

围绕可靠性、诊断能力和清晰沟通构建的作品集。

这些项目旨在体现 Sebastian 背景中最有代表性的排障、运营工具和系统化工作方式。

ConceptFocused on faster diagnosis and cleaner handoff paths.

Platform Observability Workbench

A support-facing internal workspace concept for correlating incidents, customer reports, and infrastructure signals in one deliberate operating surface.

Next.jsTypeScriptTailwind CSSObservability

Case Study Repository

PrototypeDesigned to reduce friction between technical and non-technical audiences.

Incident Communication Console

A placeholder product concept for streamlining stakeholder updates during active issues without sacrificing technical accuracy or operator focus.

ReactTypeScriptDesign SystemsOperations

Overview Demo

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技术重点

建立在企业支持、可观测性和自动化之上。

简历中最清晰的一条主线，是围绕事故、API、云系统和支持运营的务实问题解决能力。

Critical Incident Response

Leading high-severity issue handling with calm communication, strong evidence gathering, and disciplined execution.

Cloud and Observability

Deepening practical range across Azure, AWS, Datadog, Kibana, and related infrastructure tooling.

Automation and Reliability

Using scripting, dashboards, and better workflows to reduce escalation recurrence and improve operational efficiency.

Photography

更安静的个人层面。

35mm 胶片摄影是主要的创作线索，也混合了一些数码作品。题材始终一致：更安静的旅行片段、建筑、交通、天气和氛围。

Offshore rock formations and surf along the Oregon Coast.

Oregon Coast / 2025

Offshore Line

A wider coastal frame built around distance, open water, and the slower rhythm that makes the Oregon Coast such a consistent subject for me.

35mmCoastTravel

High-rise towers and clean vertical geometry in Tokyo.

Tokyo / 2025

Vertical Grid

Tokyo gives me the kind of structure I naturally gravitate toward: compression, symmetry, and architectural scale without a lot of noise.

JapanArchitectureTravel

Low cloud cover hanging over the Oregon Coast shoreline.

Oregon Coast / 2025

Cloud Shelf

This is the moodier side of the coast work: softer light, heavier weather, and long edges where land and water feel almost evenly weighted.

35mmCoastLandscape

这一版保持克制：结合真实题材、旅行线索和可展示的视觉研究，同时更完整的胶片作品仍在整理中。

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